Shipping Policy
What is the average delivery time for standard shipping?
All orders are dispatched from our warehouse located in New South Wales (NSW), Australia. Estimated delivery times for standard shipping vary by destination, as outlined below:
| Destination Region | Estimated Delivery Time (Business Days) |
|---|---|
| Within Australia (NSW & nearby major cities) | 2 – 5 business days |
| Within Australia (remote areas & other states) | 5 – 8 business days |
| New Zealand | 5 – 10 business days |
| Asia (e.g., China, Japan, Singapore) | 7 – 14 business days |
| North America (USA, Canada) | 10 – 18 business days |
| Europe (UK & major EU countries) | 10 – 20 business days |
| Other Regions | 14 – 25 business days |
Please note that these are estimated delivery times. Actual delivery may vary slightly due to customs clearance, holiday peak periods, or carrier scheduling.
How are goods kept fresh and protected during transit?
All of our goods are treated for moisture protection, preservation, and freshness during transit, and can be stored for up to six months without spoilage under proper conditions. As a result, even after extended international shipping, your products will retain their original freshness and quality upon arrival.
What shipping carriers do you use?
We use DHL, USPS, FedEx, and UPS as our shipping carriers.
How can I contact you with shipping-related questions?
For any questions related to shipping, please email [email protected].
We hope this information is helpful. If you have any further questions or concerns, please do not hesitate to contact us.