Refund and Returns Policy

Refund and Returns Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Company:​ when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Latea-co, which is responsible for your information under this Return & Refund Policy.
  • Customer:​ refers to the company, organization or person that signs up to use the Latea-co Service.
  • Device:​ any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Latea-co and use the services.
  • Service:​ refers to the service provided by Latea-co as described in the relative terms (if available) and on this platform.
  • Website:​ Latea-co’s site, which can be accessed via this URL: www.latea-co.com
  • You:​ a person or entity that is registered with Latea-co to use the Services.

Return & Refund Policy

Thanks for shopping at Latea-co. We appreciate that you like to buy the products we make, and we want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products. By placing an order or making a purchase at Latea-co, you agree to the terms set forth below. To complete any return, the package must come back with the original receipt of purchase.

1. 7-Day No-Reason Returns

Within 7 days of receiving your order, you may request a return and refund for any reason, provided the product remains in resalable condition. To be eligible, both the product and its packaging must be intact and undamaged. We are unable to accept no-reason returns where resale is affected, including but not limited to:

  • The product has been deliberately damaged or destroyed;
  • Foreign substances or other items have been added to the product;
  • The product itself is damaged through misuse; or
  • The original packaging is damaged or missing.

For no-reason returns, the return shipping cost is borne by the customer, and the original shipping fee (if any) is non-refundable.

2. Returns for Quality Issues

If the product you received is defective, incorrect, or damaged in transit, you are covered separately from the no-reason policy. Please contact us within 7 days of delivery with your order number and photos showing the issue. Once verified, you may choose a free replacement or a full refund, and in these cases Latea-co covers all return and reshipping costs. This applies to situations such as:

  • The product arrived damaged or broken during transit;
  • You received the wrong item or an incomplete order;
  • The product has a quality defect that is not caused by misuse.

Because this category covers faults on our side, the “resalable condition” requirement above does not apply.

Refunds

At Latea-co, we are committed to serving our customers with the best products. Every single product you choose is thoroughly inspected, checked for defects, and packaged with the utmost care, so that you fall in love with our products.

Occasionally we may not have a product in stock, or may face issues with our inventory or quality check. In such cases, we may have to cancel your order. You will be informed in advance so that you don’t have to worry unnecessarily. If you paid via online payment, you will be refunded once our team confirms your request.

Once we receive your returned product, we will review it, and if it meets the applicable guidelines above, we will proceed to issue a refund. Your refund may take a couple of days to process, and you will be notified once your money has been returned.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Latea-co may have to limit the number of products available for purchase. Latea-co reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when Latea-co confirms your order but subsequently learns that it cannot supply the ordered product. In that event, Latea-co will cancel the order and refund your purchase price in full.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document, those changes will accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Return & Refund Policy.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any issues you are experiencing with our product.

Email: [email protected]

Address: 48 Coral Cres, Kellyville NSW 2155, Australia